Digital Product Owner - Salesforce - Order to Cash

Digital Product Owner - Salesforce  - Order to Cash

About Sanofi

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

About the Team

Our ambition is to deliver best-in-class enterprise services enabling Sanofi to chase the miracles of science to improve people's lives. Within Digital Delivery and Operations, we build digital solutions that enable data-driven decision-making, enhance workforce agility, and improve organizational performance.

We simplify processes, break down silos, and scale digital capabilities across Sanofi through strong collaboration, standardization, and continuous improvement.

Our Critical Success Factors – We focus on three key drivers:

Community. Building an engaged and collaborative team that attracts and develops top digital talent

Excellence. Simplifying, standardizing and continuously improving processes to achieve scale, quality and productivity

Digitalization. Enabling transparency, analytics-driven insights and rapid innovation across Sanofi's workforce ecosystem

Main Responsibilities

1. Product Ownership & Strategy

Develop and execute comprehensive digital strategy for Customer Contact Management

Own the product roadmap and full lifecycle management (ideation to retirement)

Drive product forecasting and business case development

Support budget tracking and reporting

2. Stakeholder Management & Collaboration

Work closely with Order to Cash stakeholders, GPO/GPL to translate needs into requirements

Manage complex stakeholder relationships across multiple business units and geographies

Partner with Customer Fulfilment, Trade, and Supply Chain teams

Present to senior leadership and executive stakeholders

3. Agile Product Development

Lead agile development teams using Scrum methodology

Define user stories, acceptance criteria, and product requirements

Prioritize product backlog based on business value

Manage backlog using Confluence and Jira

4. Customer-Centric Innovation

Drive customer-focused product decisions using data-driven insights

Optimize customer contact processes for satisfaction and efficiency

Leverage Salesforce Service Cloud for omnichannel customer contact management

Implement AI-powered solutions and Einstein AI features

5. Digital Transformation & Automation

Lead digitalization initiatives for customer contact processes

Implement RPA and AI-driven tools

Ensure responsible AI implementation

6. Salesforce Service Cloud & Agentforce Leadership

Serve as product authority for Salesforce Service Cloud

Lead deployment and governance of Salesforce Agentforce

Manage platform integrations with ERP systems

Must-Have Experience

Education & Certifications (Required)

Bachelor's degree in Business, Engineering, Computer Science, or related field

Professional Scrum Product Owner I (PSPO I) certification

Salesforce Product Owner certification

Experience Requirements

7-10 years of digital product management experience in enterprise environments

5+ years of hands-on experience with the Salesforce platform and ecosystem

3+ years in a senior product owner or product management role

Strong Salesforce AI and automation background

Experience in Order to Cash, Customer Service Management, or related business processes

Technical Skills (Required Levels)

Salesforce Service Cloud - Advanced

Salesforce Agentforce Platform - Experienced

AI & Automation Capabilities - Experienced

Technical Acumen (CRM, APIs, Integrations) - Experienced

User Experience (UX) Design - Experienced

ERP Systems - Experienced

Data Analysis & Business Intelligence - Experienced

Functional Skills (Required Levels)

Agile Methodology - Advanced

Data-Driven Decision Making - Advanced

Stakeholder Management - Advanced

Product Development Lifecycle - Advanced

Digital Product Management - Advanced

Product Forecasting - Advanced

Customer-Focused - Advanced

Business Acumen (Pharma/Order to Cash) - Advanced

Strongly Preferred Qualifications

Salesforce Agentforce certification or active enrollment

Salesforce Service Cloud Administrator or Advanced Administrator certification

Pharmaceutical or healthcare industry experience (significant competitive advantage)

Key Competencies

Customer-Focused (Advanced)

Innovation Mindset (Advanced)

Collaborative Leadership (Advanced)

Data-Driven Decision Making (Advanced)

Agile Mindset (Advanced)

Technical Fluency (Advanced)

This role requires a senior-level professional who can bridge business strategy with technical implementation, particularly in the Salesforce ecosystem, while driving digital transformation in a complex pharmaceutical environment.

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